Gizea.net ("we," "our," "us," or "the App") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our appointment booking platform.

1. Information We Collect

When you use Gizea.net, we may collect the following types of information:

Personal Information:

• Full name
• Phone number (with country code)
• Email address
• Identification details (if required by the service provider)

Booking Information:

• Organization and service selected
• City, Subcity, and Woreda
• Appointment date and time
• Confirmation and queue number

Technical Information:

• IP address
• Browser type and device information
• Cookies and session data

2. How We Use Your Information

We use the information collected to:

• Process and confirm your bookings
• Generate unique queue numbers and booking confirmations
• Provide SMS/Email/Notification reminders
• Improve our services and user experience
• Ensure compliance with legal and regulatory requirements

3. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share limited data:

• With service providers (organizations, woredas, subcities) you book appointments with
• With third-party service providers (such as SMS gateways, payment processors like Chapa)
• When required by law or government authorities

4. Data Storage and Security

• Your data is securely stored in Firebase (Google Cloud Platform).
• Access to your data is protected by authentication and role-based permissions.
• We implement encryption and industry-standard security measures to safeguard your information.

5. Your Rights

You have the right to:

• Access the information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal or regulatory obligations)
• Withdraw consent for optional data uses

For requests, contact us at: privacy@gizea.net

6. Cookies and Tracking

We may use cookies and analytics tools to improve user experience, such as remembering login sessions and analyzing traffic patterns. You can disable cookies in your browser settings, but some features of Gizea.net may not work properly.

7. Children’s Privacy

Gizea.net is not intended for children under 13. We do not knowingly collect personal data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated Effective Date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

📧 privacy@gizea.net
📞 +251 92 440 9603
🏢 Addis Ababa, Ethiopia